Frequently Asked Questions
When do courses start and finish?
The course starts as soon as you enroll and can be taken at your pace. Most of our courses have instructors so they will need time to review assignments you complete.
What type of payment is accepted for this course?
Credit Card - The easiest way to pay for one of our online courses is to use your credit card. Our online system will send an email receipt after you place your order with your credit card which you should be able to use for reimbursement.
Payment with a Purchase Order (PO) - We are happy to take payment via Purchase Order (PO). Remember, however, we cannot have you start the course until the PO has been paid for by your school or school district.
- Email us your PO ([email protected]). Make sure to include the following information; make PO out to Mark Manross Consulting, LLC, Phone: 678-764-2536, Email: [email protected], include the name of the teacher who is taking the course along with his/her email, include name of course, include billing email as we will want to email the invoice promptly.
- After we receive your emailed PO, we will email you the invoice
- Pay the Invoice (either by check or we can bill you and you can use a credit card-this will be faster-otherwise we have to wait for the check to arrive)
- We will register the teacher in the course for you and then we will send an email to the teacher telling them of their UN and PW for the ssww.teachable.com website. They can start the course at anytime after that.
The other way a school district could pay using a credit card is for an administrator to use a school credit card and use the teachers email address and name. The receipt will go to the instructor and you should log out in between registrations of different students.
Starting in January of 2021 most states are starting to include sales taxes for online courses.
If you have a tax exempt status then you will purchase the course with the tax and then email Teachable at "[email protected]" and provide your tax exempt certificate and they will reimburse.
We do not offer refunds for courses as we have provided detailed descriptions for each course along with a one page description sheet and you can email us to get a syllabus before signing up as well.
If you would like to request a syllabus for a course before purchasing please email us at [email protected]
What type of equipment do I need to complete the course?
To complete the course you will need a computer or tablet with the latest browser and an updated adobe flash player. You will also need a valid and working email address so the instructor can communicate with you.
Will I get a grade for this course?
No grades will be awarded for a PD hour course. Your instructor will review your assignments and work with you to make sure they are in good standing before you earn your certificate. Grades are issued on our grad courses.
Can this course be used towards professional development hours?
Depending on your situation, this course can be used for professional development hours. We highly recommend that you use the information we provide on the course page to gain prior approval from your principal or Professional Development coordinator before you start the course. We will supply each student with a certificate (via email) upon completion.
Can I get Continuing Education Unit (CEU) college credit for this course?
At the present time we offer CEUs for courses that award 10 hours or more of professional development. CEUs are given through Adams State Univ. and will be issued after the course is completed. They will mail a transcript with the word CEU on it with no grade. CEU's are distributed during the Fall, Spring or Summer semesters. CEU transcripts are mailed by ASU after the course instructor signs off on a course being successfully completed. ASU mails the transcript so it may take a couple of weeks to arrive. CEU credit can be faxed as well but that is an additional cost (www.getmytranscript.com). Click here to order / pay for a grad course credit.
When will I get my certificate of completion?
You will receive your certificate via email once the instructor has reviewed and approved your course work as being satisfactorily completed.
How do I get help? or Still have questions?
Please contact us with any additional questions at [email protected]